9/5/2023 0 Comments Smart led panel light![]() ![]() Put the light back on the mounting bracket and see if it can still be controlled. Take the light off the mounting bracket to get it connected. The light has an external antenna included with it and if there is any type of iron near this or right on top of this device it could cause a drop in signal. ![]() When the light is installed the signal strength could be lower due to the place where it is installed. ![]() It could be caused by the fact that the install environment lowers the signal strength. If this is tape light, try connecting with the strip unrolled and elevated for first pairing. Wait 10 seconds then enter pairing mode, then try and pair to the app again. If this is a flat panel, try turning the fixture off for two minutes then back on. You can also use the auto scan feature to see if the fixture pops up and pair that way. You can also try restarting/resetting your modem or router and uninstalling and reinstalling the app. The fixture needs to be rapidly flashing while in pairing mode in order to connect and you must be on the same Wi-Fi network you are trying to connect to. If your router switches between 2.4ghz and 5.0ghz and you are unable to connect, reach out to your ISP to ensure you've switched to 2.4ghz. If you are unsure if you are in 2.4ghz or how to switch to 2.4ghz, contact your internet service provider. Are you in 2.4ghz or 5.0ghz? Internet must be in 2.4ghz to connect to the Good Earth app. ![]()
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